Customer Service Officer

Mighty Bakery Sdn Bhd; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bakery manufacturing company in Kajang is seeking a Customer Service Representative to manage customer inquiries and support CRM activities. The ideal candidate should have a Diploma or Degree in a related field and at least 1 year of customer service experience. Strong communication skills in English and Bahasa Malaysia are essential, with a problem-solving mindset to enhance customer satisfaction.

Qualifications

• 1 year of experience in a customer service or CRM-related role.
• Proficient in English and Bahasa Malaysia; Mandarin is a plus.
• Ability to manage challenging situations calmly.

Responsibilities

• Maintain a positive attitude toward customers.
• Handle customer inquiries and feedback promptly.
• Coordinate with internal departments for issue resolution.

Skills

Customer-oriented mindset

Strong problem-solving skills

Excellent communication skills

Detail-oriented

Education

Diploma or Degree in Business Management, Business Administration, Marketing

Tools

Microsoft Office

Job description

Responsibilities

• Maintain a positive and professional attitude toward customers at all times.
• Handle customer inquiries, feedback, and complaints promptly through various channels (email, phone, social media, and live chat).
• Respond to comments and messages on social media platforms to enhance customer engagement and interaction.
• Coordinate closely with internal departments (QA, Sales, Production, Logistics, and Marketing) to ensure timely and effective resolution of customer issues.
• Record and track customer interactions, feedback, and complaint resolutions systematically to ensure data accuracy and support service improvement.
• Analyze recurring issues and customer feedback to provide insights for continuous improvement and product quality enhancement.
• Support CRM activities such as customer satisfaction surveys, loyalty programs, and retention campaigns.
• Ensure adherence to company service standards, SOPs, and customer satisfaction KPIs.
• Assist the Sales Operation team with order processing, delivery coordination, and administrative support when required.
• Perform ad-hoc tasks or assignments as directed by superior.

Requirements

• Possess at least a Diploma or Degree in Business Management, Business Administration, Marketing, or related field.
• Minimum 1 year of working experience in a customer service or CRM-related role, preferably in FMCG or manufacturing industry.
• Proficient in Microsoft Office applications.
• Strong problem-solving, coordination, and follow-up skills.
• Excellent communication and interpersonal skills, well-versed in English and Bahasa Malaysia (Mandarin is an added advantage).
• Customer-oriented mindset, able to manage difficult situations calmly and professionally.
• Detail-oriented with good record-keeping and reporting skills.
• Able to work both independently and collaboratively across teams.

Company Information

We are an established organisation in the manufacturing and distribution of bakery product nationwide. Currently we maintain 3 production facilities:

JB Plant 1: No. 1, 3, 5, 7, Jalan Masyhur 2, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.

What can I earn as a Customer Service Representative

Job Insights

Salary match

Number of applicants

Skills match

Application Questions

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?