Customer Service Officer

Solarvest; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renewable energy company in Johor Bahru is seeking a Customer Service Representative to address customer inquiries, monitor solar PV system performance, and maintain relationships with clients. Candidates should possess a Diploma or Bachelor’s degree, be fluent in Bahasa Malaysia and English, with Mandarin as an advantage. Strong communication skills and a customer-oriented attitude are essential. Flexibility in handling multiple tasks is required.

Qualifications

• Fluent in Bahasa Malaysia, English; Mandarin is an advantage.
• Ability to work independently and manage multiple tasks.
• Customer and service-oriented attitude.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor and analyze performance of solar PV systems.
• Prepare monthly performance reports for customers.
• Build and maintain long-term business relationships.

Skills

Strong communication skills

Customer service orientation

Team player

Computer literate with Microsoft Office

Education

Diploma or Bachelor's degree

Job description

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on daily basis.
3. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.