Customer Service Officer

Elite Advance Service; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service is looking for Customer Support Officers to enhance customer satisfaction. Ideal candidates will hold at least a Diploma and possess relevant experience in the industry. Responsibilities include ensuring quality service delivery, addressing customer feedback, and collaborating with internal teams to enhance overall customer experience. Excellent growth opportunities and generous compensation packages are available.

Benefits

Annual Leave

Sick Leave

Hospitalization Leave

Birthday Leave

Marriage Leave

Maternity Leave

Paternity Leave

Team Building Activities

Skill Development Programs

Employee Engagement Programs

Qualifications

• 1+ years of hands-on experience in the customer service industry.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver fair outcomes to customers and ensure service quality.
• Respond actively to feedback from social media.
• Work with internal teams for support before and after service.

Skills

Customer Service

Communication

Problem Solving

Positive Attitude

Knowledge of Blockchain

Professional English Email Writing

Additional Language Skills

Education

Diploma Certificate

Job description

Fewer than 40 applicants. You still have a chance!

• Achieve at least a Diploma certificate.
• With 1+ years of hands-on experience in the customer service industry.
• Fresh graduates are welcome to apply.
• Knowledge of blockchain would be an advantage.
• Familiar with professional English email writing.
• Additional language skills would be an advantage.
• Ability to articulate issues or problems to internal departments.
• Good and positive attitude with a keen interest in learning.
• Deliver fair outcomes to our customers and ensure the quality of service is maintained.
• Actively share customer feedback with internal departments to improve customer experience.
• Respond actively to feedback received from social media.
• Work with internal teams to ensure pre- and post-service support for all products.
• Compensation includes base salary, transportation allowance, night shift allowances, a generous KPI bonus program, and an annual bonus.
• Benefits include Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Marriage Leave, Maternity Leave, Paternity Leave.
• Participate in team building activities.
• We offer excellent growth and advancement opportunities, including support, skill development, coaching, and training programs to help you succeed.
• Employee engagement, recognition, and appreciation programs.

Note: Please articulate issues with a positive attitude, focusing on customer service.

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