Customer Service Officer

Add expected salary to your profile for insights.

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

Responsible for the Order to Invoice Process including but not limited to: order entry & maintenance (outside of Infosys), value-added order entry & follow-up, managing inbound customer order formats (excel, pdf, fax, etc.), work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR setup and filing, and setup of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc.), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.), while working on the origin of any SMI (Slow Moving Inventory) and Sludge.

Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples, and coordinating contract signature completion with legal.

What We Are Looking For

Diploma or Degree in any fields.

Experience in customer service (order management) or as a buyer from the manufacturing industry is a plus.

Possess excellent communication and interpersonal skills in English.

Proficient with Microsoft Office software, especially Excel (Pivot, VLOOKUP).

Customer-service oriented, analytical, and problem-solving mindset.

Self-motivated with the ability to prioritize tasks with a sense of urgency.

Fresh graduates are welcome to apply.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make, and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

For more job opportunities, please visit https://careers.arrow.com/us/en.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service representative?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Representative?