Customer Service Officer

NTT DATA, Inc.; Cyberjaya; On-site; MYR 33,000 - 45,000; Full time

Job summary

A global technology services provider is seeking an entry-level Assistant Managed Services Client Service Desk Administrator to support the service desk function. Responsibilities include administrative support, request validation, and effective communication with clients. Ideal candidates will have a high school certification and possess strong attention to detail. Join a workplace that values diversity and offers career growth opportunities.

Qualifications

• Ambitious self-starter with ability to work under general direction.
• Ability to interact with various stakeholders.
• Demonstrates integrity for excellent client service.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Receives, validates, and logs client requests.
• Ensures correct escalation procedure is followed.

Skills

Attention to detail

Effective communication

Client-focused

Judgment in escalation

Education

High School Certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Assistant Managed Services Client Service Desk Administrator is an entry-level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key Responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry-level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.

To Thrive in This Role

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client-focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required

Academic Qualifications and Certifications

• High School Certification

Required Experience

• Basic level years of experience
• Basic experience level in the Technology Industry and Call Centre environment

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.