Customer Service Mandarin (Work From Home)

Agensi Pekerjaan Mango Global Technologies Sdn Bhd; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job description

Customer Service Jobs in Malaysia

Showing 12,055 jobs results for" customer service "

Overview

Various customer service roles across Malaysia, including Mandarin/Malay/English language requirements, work-from-home options, and onsite positions. Responsibilities typically include handling customer inquiries, resolving issues, documenting interactions in CRM systems, and supporting sales, operations, and travel-related services.

Responsibilities

• Handle user issues related to financial transactions and logistics, manage account-related inquiries, and document interactions in internal tools.
• Follow up with leads, convert them into sales, and assist with documentation such as quotations and sales agreements where applicable.
• Coordinate with internal teams to resolve passenger or partner concerns, promote relevant services, and escalate complex issues as needed.
• Maintain accurate records of customer interactions, resolutions, and performance metrics in the CRM system.
• Support travel arrangements, bookings, invoicing, and shipment/documentation processes as required.
• Provide empathetic, professional service, and maintain a positive attitude across communication channels.

Qualifications & Skills

• Communication skills including active listening, empathy, problem solving, and conflict resolution.
• Ability to coordinate with internal teams, handle escalations, and manage multiple tasks with time management.
• Language proficiency as specified (e.g., Mandarin, Cantonese, Korean, Cantonese, English) depending on the role.
• Experience with CRM systems and ticketing/CRM software is preferred.
• Problem-solving, attention to detail, and the ability to document all interactions accurately.

Examples of Roles Mentioned

• Customer Service Mandarin (Work From Home) – handle financial/transaction issues and permissions inquiries.
• Customer Service Cum Sales (Mandarin Speaker) – follow up with leads, assist with sales processes, and related duties.
• Customer Service Day Shift Work From Home – procedures, SOP adherence, and client communications.
• Customer Service Mandarin Day Shift – document flows, empathy, and client outreach via WhatsApp.
• Customer Service Cantonese Language Proficiency – manage bookings and coordinate with tech teams.

Posting Details

Be an early applicant. Posted 14–15 hours ago. Various postings related to customer service, administration, and support roles across multiple industries.

Note

Job descriptions are aggregated from multiple postings and may include repeated or overlapping responsibilities. This refined version preserves the core job-related information while removing non-essential boilerplate.