Customer Service-Mandarin Speaker Needed

YELAOSHR; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer service role. This position involves engaging with parents, assisting with student registration, and ensuring smooth operations at the center. The ideal candidate will possess strong communication skills in both Mandarin and English, along with a friendly and patient demeanor. The role offers various benefits, including meal provisions, annual leave, and opportunities for professional development. If you are passionate about education and customer service, this opportunity is perfect for you.

Benefits

Weekdays 1 meal provided

Annual leave

MC leave

Public holiday off

Bonus

Yearly salary increase

EPF

SOCSO

EIS

Commission

Qualifications

• Minimum SPM/Diploma or equivalent qualification required.
• Friendly and customer-focused personality is essential.

Responsibilities

• Attend to enquiries from parents in a professional manner.
• Assist in student registration and class scheduling.
• Manage attendance and ensure smooth daily operations.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Language Proficiency in Mandarin

Language Proficiency in English

Basic Computer Literacy

Education

SPM/Diploma or equivalent

Job description

Job Responsibility

• Attend to walk-in and phone/email enquiries from parents in a professional and friendly manner
• Assist in student registration, class scheduling, and record keeping
• Provide guidance and information about our programs to prospective parents
• Coordinate with teachers and parents on students’ progress and needs
• Manage attendance and ensure smooth daily operations at the center
• Follow up with parents for feedback, payments, or documentation
• Assist in center events, meetings, and administrative support tasks

Job Requirements

• Minimum SPM/Diploma or equivalent qualification
• Friendly, patient, and customer-focused personality
• Language proficiency in Mandarin and English is required (as we communicate with parents in both languages)
• Good communication and interpersonal skills
• Computer literate and comfortable with basic administrative tasks
• Able to work on weekends (with weekday off)
• Previous customer service or education center experience is an added advantage

Job Benefits

• Weekdays 1 meal provided
• Annual leave
• MC leave
• Mc Claim
• Public holiday off
• Bonus
• Yearly salary increase
• EPF
• SOCSO
• EIS

Additional Benefit

• Commission
• Allowance
• Mentor special coaching and training provided