Customer Service (Mandarin Speaker)

Daythree; Shah Alam; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player seeks Customer Service Rockstars fluent in Mandarin to join their dynamic team. In this role, you'll engage with customers through calls and emails, addressing inquiries and providing tailored product recommendations. The ideal candidate will possess strong communication skills in English, Bahasa Malaysia, and Mandarin, and be ready to thrive in a fast-paced environment. With opportunities for promotion and professional development, this position promises to be a rewarding experience for those passionate about customer service and eager to make a difference in the lives of customers from diverse backgrounds.

Benefits

Health Insurance

Opportunities for Promotion

Professional Development

Other Perks

Qualifications

• Strong communication skills in English, Bahasa Malaysia & Mandarin.
• Minimum education requirement is SPM.

Responsibilities

• Attend to customer inquiries and complaints through calls and emails.
• Build a friendly relationship with customers and gather feedback.

Skills

Communication Skills

Writing Skills

Customer Service

Mandarin Language

Bahasa Malaysia

English Language

Education

SPM

Diploma

Degree

Job description

Job Responsibility

1. Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
2. Assess customers' needs and recommend suitable products and services.
3. Build a friendly and helpful relationship with customers.
4. Respond to customer queries in a timely and accurate manner.
5. Update our internal database with feedback and details of customer interactions.
6. Gather customer feedback and share with teammates or team leaders.
7. Work well with the customer service team.
8. Stay up-to-date with products and services available to customers.

Job Requirements

Customer Service Rockstars (Mandarin Speaker)

1. Strong communication and writing skills in English, Bahasa Malaysia & Mandarin.
2. Minimum education: SPM.
3. Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
4. 6 months to 1 year of experience in customer service or contact center (preferred).
5. Ability to work well with and support the customer service team.
6. Willing to interact with customers from different cultures and backgrounds.
7. Comfortable working independently.
8. Able to assist both local and international customers.
9. Ability to perform well in a fast-paced environment.

Job Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Other perks