Customer Service (Mandarin Speaker)

Fewer than 10 applicants. Your chances are good!

Requirements:

1. A good command of English and Mandarin, both spoken and written.
2. Fresh graduates are welcome to apply.
3. Minimum of 2 years experience in customer service or sales and marketing within a manufacturing environment (preferably in a steel assembly company).
4. Mature, composed, with strong analytical and problem-solving skills.
5. Friendly demeanor with leadership capabilities.
6. Willingness to meet and attend to all customer issues, with the ability to handle objections and challenges.
7. Enthusiastic, challenge-driven, with strong client interface and teamwork skills.
8. Responsible for day-to-day customer service and sales support duties.
9. Support the Sales Department with market information, market share, and customer profiles to attract new customers and develop existing markets to improve sales revenue.
10. Collect customer feedback and convert it into operational data for service enhancement to meet customer satisfaction.
11. Handle all inquiries and feedback from customers, responding within 24 hours.
12. Annual performance bonus.
13. Insurance coverage.
14. Medical consultation.

Desired Skills:

• Fluency in Mandarin and Cantonese.

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