Customer Service (Mandarin)

CTG Wellness Sdn Bhd; Bukit Mertajam; On-site; MYR 20,000 - 100,000; Full time

Job summary

CTG Wellness Sdn Bhd is seeking dynamic individuals to join a fast-growing customer service team specializing in sales within the healthcare and beauty industry. This role emphasizes customer engagement to build lasting relationships while achieving performance-driven goals. Successful candidates will enjoy training, career growth, and financial rewards based on results in a high-energy environment.

Benefits

Training Provided

KWSP and SOCSO

Fast-track promotion opportunities

Qualifications

• Fresh graduates and interns with SPM or equivalent qualifications are welcome.
• Prior experience in customer service or sales is an added advantage.
• Ability to handle stressful situations, multitask, and communicate effectively.

Responsibilities

• Engage customers via phone, email, chat, and social media to drive conversions.
• Convert inquiries into sales through persuasive communication.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Mandarin proficiency

Customer Service

Sales

Communication

Teamwork

Education

SPM or equivalent

Tools

CRM system

Job description

• Mandarin proficiency is essential (spoken, written, and reading).
• Fresh graduates and interns with SPM or equivalent qualifications are welcome to apply.
• Prior experience in customer service or sales is an added advantage.
  • Positive attitude with a collaborative, team-player mindset.
  • Strong attention to detail and good organizational skills.
  • Ability to handle stressful situations and multitask.
  • Excellent communication skills, both verbal and written.

Be Part of a High-Energy, Sales-Driven Customer Service Team

At our company, customer service is more than just answering inquiries—IT is about creating meaningful interactions that drive sales and build lasting relationships. We believe in a performance-driven culture where contributions are recognized, and top performers are rewarded. Join our fast-growing team and be part of an exciting journey in the healthcare and beauty industry.

Your Role & Responsibilities:

• Engage customers via phone, email, chat, and social media to drive conversions and maximize sales opportunities.
• Convert inquiries into sales through persuasive communication and expert product recommendations.
• Upsell and cross-sell by recommending the right products based on customer needs.
• Follow up with potential leads to ensure successful purchases and repeat business.
• Handle order tracking, delivery updates, and return requests—always with a focus on turning issues into additional sales opportunities.
• Resolve post-purchase concerns efficiently, ensuring customer satisfaction while maintaining revenue goals.
• Maintain detailed records of customer interactions in our CRM system for future sales opportunities.
• Collaborate with marketing team to optimize promotions and maximize revenue.
• Continuously improve sales techniques through training and performance coaching.

If you are target-driven, persuasive, and thrive in a high-performance sales environment, join us and unlock career growth and financial rewards based on your results!

• Training Provided
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.

Fluency in Mandarin Customer Relationship Management Empathy Patience Sales Problem-Solving

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Customer Service (Mandarin) - Work From Home