Customer Service Manager (Mandarin Speaker)

Fewer than 10 applicants. Your chances are good!

Job Responsibilities:

• Strategic Business Growth and Planning – Develop and execute high-level commercial strategies that align with the company's long-term vision to ensure sustainable revenue growth and market expansion.
• Market Expansion and Strategic Partnerships – Identify, evaluate, and build high-value partnerships, joint ventures, and strategic alliances to drive business expansion and competitive advantage.
• Cross-Functional Leadership and Team Management – Lead and coach commercial development teams, foster a high-performance culture, and ensure that sales, marketing, and product teams are aligned with company goals.
• Financial and Risk Management – Oversee the budgeting, revenue forecasting, and profitability analysis of the business plan while proactively identifying and mitigating potential business risks.
• Innovation & Competitive Strategy – Continuously evaluate market trends, customer needs, and emerging technologies to drive innovation and ensure the company remains a market leader.

Minimum Requirements:

• Minimum education is Certificates / Vocational / Diploma in any related field.
• Proficient in Mandarin is preferred (in order to communicate effectively with customers).
• 3-5 years of experience in business development.
• Strong business acumen and the ability to identify market opportunities.
• Excellent communication, negotiation and persuasion skills.
• Ability to process customer information and make efficient use of inventory.

Working Conditions:

• 5+1 days a week (one day working from home) with one day off per week.

Benefits:

• Competitive salaries and performance-based incentives.
• Opportunities for professional development.
• A creative and supportive work environment.
• Participate in prestigious projects with a focus on innovative design solutions.
• Annual leave, medical and hospital leave, EPF / SOCSO / PCB.