Customer Service Manager (CSM)

Persolkelly; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to join their dynamic team. This role involves engaging with clients, managing accounts, and providing technical support in a fast-paced financial services environment. You will work closely with various teams to ensure compliance and assist with KYC processes. The company offers a competitive remuneration package and generous benefits, fostering a young and vibrant work culture. If you have a passion for customer service and a background in finance, this is an exciting opportunity to grow your career in a global leader in financial services.

Benefits

Competitive Remuneration

Generous Benefits

Dynamic Work Culture

Qualifications

• More than 2 years of customer service experience required.
• Strong numerical and communication skills are essential.

Responsibilities

• Communicate with clients via phone, live chat, and email.
• Assist with Foreign Exchange tasks and KYC information.

Skills

Customer Service

Communication Skills

Numerical Skills

KYC Processes

Technical Support

Education

Finance Background

Job description

As a Customer Service Manager, you'll communicate with clients, manage accounts, and assist teams while ensuring compliance and technical support for a fast-growing financial service company.

• Join a global leader in financial services with diverse clients across countries.
• Engage with clients and support compliance through KYC processes and technical tasks.
• Enjoy competitive remuneration and generous benefits in a dynamic and young work culture.

Job Description

The hiring will be under CONTRACT (1 year renewable), and will absorb to become permanent employee (depends on performance).

Job Responsibilities:

• Communication with clients via our phone system, live chat, and shared mailboxes which includes working closely with a number of different teams ranging from our Relationship Manager’s to our Compliance and Onboarding team.
• Range of technical Foreign Exchange tasks such as calculating rates and spreads and booking trades and payments for clients as well as manually entering them into our systems and assisting Relationship Managers with administrative trade tasks.
• Adding clients’ personal information to the system and helping the rest of the team with emails and data processing.
• Calling out to clients to obtain KYC (Know Your Customer) information, and updating this on systems.
• Running documents through verification checks to assist the compliance team with routine Account Reviews.

Requirements:

• Finance grad/ background / interest in financial services.
• More than 2 years of customer service experience.
• Strong work ethic.
• Good communicator, in terms of verbal and written.
• Strong numerical skills.
• An interest in Financial Services would be preferred.

About Company

Administrative and Support Services

More Info

Job Reference: 667265