Customer Service Manager

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Our client is a leading manufacturer of high-quality interconnect solutions, including cables, wires, harnesses, and connectors. Their ISO-certified facilities leverage powerful local labor resources to deliver tailored customer service and innovative solutions across various industries.

Position Requirements:

• Master’s/Bachelor’s Degree in Engineering, IT, Business Administration, or Supply Chain.
• Proficiency in MS Office, Power BI, and SAP.
• Excellent interpersonal skills, self-initiative, and the ability to multi-task, prioritize, and manage time effectively.
• Strong communication and presentation skills.
• Proven customer support experience or experience as a Customer Service Representative in a management position (minimum 7-8 years in the manufacturing industry).
• Ability to communicate in Mandarin is a must to be able to handle clientele from China market.

Position Responsibilities:

• Oversee and execute daily customer service functions in line with company policies and procedures.
• Lead the customer service team to proactively address customer inquiries, ensuring prompt and effective resolutions.
• Manage and resolve escalated customer issues, particularly those impacting shipments, while implementing preventive measures.
• Collaborate with internal departments to streamline processes and enhance the customer experience.
• Develop and implement strategies to improve customer service efficiency and effectiveness.
• Provide guidance, training, and support to the customer service team, ensuring continuous skill development.
• Monitor and analyze customer service performance metrics, identifying areas for improvement.
• Handle high volumes of escalations with a problem-solving mindset, maintaining composure under pressure.
• Drive customer satisfaction initiatives and ensure alignment with business objectives.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services manager?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

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What can I earn as a Customer Service Manager