CUSTOMER SERVICE LOGISTICS

KAIHOM LOGISTIC (M) SDN BHD; Seberang Perai; On-site; MYR 48,000 - 60,000; Full time

Job summary

A logistics company in Penang is seeking a Logistics Customer Service professional to integrate data management into daily operations. Candidates must have high fluency in Mandarin for effective communication with partners in China. Responsibilities include managing export/import data, creating shipment instructions, and ensuring real-time updates on shipment progress. Strong proficiency in Microsoft Office, particularly Excel, is preferred, alongside multitasking abilities across various communication platforms.

Qualifications

• High fluency in spoken and written Mandarin is essential for coordination.
• Strong proficiency in Microsoft Office, especially Excel for data tasks.
• Able to multitask across different communication platforms.

Responsibilities

• Input and manage critical export/import data into internal systems.
• Create and manage shipment instructions based on customer confirmations.
• Use tracking systems to monitor shipment progress and ensure real-time updates.
• Prepare and upload digital versions of invoices and packing lists.
• Conduct regular quality checks on system entries for accuracy.
• Communicate effectively with HQ in China.

Skills

Mandarin Proficiency

Communication Skills

Multitasking

Computer Literacy

Tools

Microsoft Office

Logistics Software

Job description

Logistics Customer Service roles in Penang integrate data management into daily operations. Beyond communication, candidates must be proficient in specific logistics software to handle the end-to-end shipment lifecycle.

Key Responsibilities

• System Data Entry: input and manage critical export/import data into internal systems
• Order Processing: Create and manage shipment instructions within the system based on customer confirmations.
• Shipment Monitoring: Use tracking systems to monitor shipment progress from PO processing to final delivery, ensuring real‑time status updates for clients.
• Documentation Digitization: Prepare and upload digital versions of invoices, packing lists, and Bill of Lading (BL) to ensure compliance with digital customs initiatives.
• Data Integrity: Conduct regular quality checks on system entries to maintain data accuracy.
• Communication with HQ in China.

Language & Technical Requirements

• Mandarin Proficiency: High fluency in spoken and written Mandarin is essential for coordinating with partners in China and managing regional inquiries via email, phone, or live chat.
• Computer Literacy: Strong proficiency in Microsoft Office (especially Excel for data consolidation) is highly preferred.
• Multitasking: Ability to handle multiple communication channels (WhatsApp, WeChat) while simultaneously updating shipment records.