Customer Service Lead (KL Branch)

Zurich Insurance Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global insurance group is seeking a Customer Service Representative to respond to customer inquiries, process policies, and support team objectives. Candidates should demonstrate strong communication and analytical skills. This role offers various perks, including a monthly allowance and incentives.

Benefits

Monthly incentives

Miscellaneous allowance

Free overseas convention

Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to handle a fast-paced environment.

Responsibilities

• Responds to standard customer service requests.
• Enters data for new business and processes renewals.
• Contributes to a positive team culture and supports targets.

Skills

Communication

Analytical Skills

Problem-Solving

Customer Service

Education

Experience in customer service or insurance

Job description

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Responds to simple, standard customer and distributor-facing sales servicing requests in line with documented guidelines and rules to provide excellent customer service.

Key Tasks & Accountabilities

• Demonstrates an understanding of the customer’s needs and helps ensure these are met.
• Shows knowledge of relevant systems, products, processes, procedures, selling, and retention techniques.
• Enters data for new business, issues policies, processes mid-term adjustments and renewals, and resolves simple customer problems.
• Contributes to a positive team culture and working environment.
• Supports the achievement of qualitative and quantitative targets, demonstrating appropriate levels of customer service as measured by line manager’s call monitoring.
• Acts within agreed authority levels to ensure fair treatment of customers and protect business stakeholder interests.

Qualifications

• Previous experience in customer service, insurance, or related fields is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with critical thinking and sound decision-making abilities.
• A friendly and approachable demeanor, capable of building rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

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Your application will include questions about your right to work in Malaysia, your expected monthly salary, and customer service experience.

Zurich is a leading global insurance group, founded in Switzerland in 1872, employing over 60,000 people and serving customers in over 170 countries.

Perks and benefits include a miscellaneous allowance, monthly incentives, and a free overseas convention.