Customer Service Lead

ALMA TECHNOLOGY SDN BHD; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading wholesale distributor in Puchong is seeking a full-time Customer Service Lead. The ideal candidate will manage operations, enhance customer experiences, and lead a team to meet service goals. A bachelor's degree in a related field and strong customer service skills are required. Experience in the ELV or security industry is a plus.

Qualifications

• Proficiency in Phone Etiquette and enhancing Customer Experience.
• Strong communication and interpersonal skills.
• Ability to handle high-stress situations.

Responsibilities

• Manage daily customer support operations.
• Ensure customer satisfaction and implement standards.
• Lead team to meet customer service goals.

Skills

Customer Support

Customer Service

Leadership skills

Communication skills

Time management

Education

Bachelor's degree in Business Administration

Job description

Company Description

ALMA Technology Sdn Bhd is a leading wholesale distributor of CCTV and ICT networking products, offering comprehensive solutions tailored for SMEs, system integrators, and ELV installers in Malaysia. We provide a wide range of networking products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. With extensive industry experience, we have built a strong reputation for delivering high-quality products and exceptional service. ALMA focuses on tailored solutions to address the unique challenges of SMEs, conducting training programs and site surveys to ensure the best outcomes.

Role Description

This is a full-time on-site role for a Customer Service Lead located in Puchong. The Customer Service Lead will be responsible for managing daily customer support operations, ensuring customer satisfaction, and implementing phone etiquette standards. The role involves enhancing customer service experiences and leading a team to meet the company’s customer service goals.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficiency in Phone Etiquette and enhancing Customer Experience
• Excellent leadership and team management skills
• Strong communication and interpersonal skills
• Ability to handle high-stress situations and manage time effectively
• Experience in the ELV or security industry is a plus
• Bachelor's degree in Business Administration, Management, or related field