Customer Service - Japanese

Inov8 Solutions; Kuala Lumpur; On-site; MYR 81,000 - 97,000; Full time

Job summary

Inov8 Solutions in Malaysia is seeking a customer service professional to support skin care product inquiries, orders, and services via calls, live chat, and email. You will promptly respond, provide accurate information, and maintain professional interactions to ensure superior customer satisfaction.

You will maintain detailed records in CRM, escalate complex issues, collaborate with logistics and product teams, and stay updated on promotions and policies to deliver consistent service.

Responsibilities

• To respond promptly to customer inquiries via calls, live chat and email, providing accurate information and assistance regarding Skin Care products, orders, and services.
• To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
• To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
• To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of company.

Job description

Shift : 2 Shifts-7am-4pm 8am to 5pm (Subject to any changes in business needs) Rotational working days (5 days working & 2 days off)

Salary : Upto 8K MYR

Roles and Responsibilities :

• To respond promptly to customer inquiries via calle, live chat and email, providing accurate information and assistance regarding Skin Care products, orders, and services.
• To handle customer complaints, troubleshoot problems, and escape complex issues to appropriate teams or supervisors for resolution.
• To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
• To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of company.