Account Growth Advisor E-Commerce (Immediate)

Concentrix; Cyberjaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

Concentrix in Malaysia seeks a Sales Support Advisor to guide sellers on store performance and adhere to Quality Call flow processes. Your role includes understanding trends, advising on revenue strategies, and maintaining professional tone on calls.

You will build sustainable relationships, meet daily targets, and ensure promises are kept while following SOPs and zero-tolerance policies. Strong communication and ownership are required.

Responsibilities

• Advise sellers on store performance and follow Quality Call flow processes.
• Understand trends in seller performance and advise on revenue-improving moves.
• Build rapport and seller engagement with warm, accountable, timely calls.
• Escalate issues outside scope while adhering to SOPs and policies.
• Capture seller sentiments (help needed, positive, negative) to inform actions.
• Meet daily targets and maintain sustainable relationships through open communication.

Job description

Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching

Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue

Build Rapport and seller engagement by

o Warm support on calls

o Accountability & Ownership – calling back on time

o Proper tone of voice while calling out

o Adjusting to the seller phase and needs

o Escalating matters – incase seller raises issues outside of scope and support

Capture seller sentiments including

o Help Needed matters

o Positive sentiments

o Negative sentiments

o Innovative Ideas

Contribute to team effort by making sure daily targets are met before we end the day

Build sustainable relationships of trust through open and interactive communication

Follow communication procedures, guidelines and policies

o Adhere to all Zero tolerance policies

Do not miss any promised callback

Do not Resolve cases/tickets prematurely

Do not be Rude to sellers

Do not violate rules set in place o Adhere to all Standard operating procedure both on client and CNX Side

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• How much notice are you required to give your current employer?


• How would you rate your English language skills?


• Do you have experience in a sales role?

Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more