Customer Service for Business Service Centre @ Cyberjaya

OCBC; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Service Manager based in Cyberjaya to provide after-sales support to corporate customers. You will handle inbound calls, offer technical support for internet banking, and assist in digital initiatives. Ideal candidates are degree holders with a strong service mindset and proficiency in English. This role requires commitment to a rotating shift schedule based on the Singapore calendar.

Benefits

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Qualifications

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.

Responsibilities

• Handle inbound calls from our commercial service centre hotline.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Skills

Service mindset

Ownership and accountability

Proficiency in English

Fluency in Mandarin

Education

Degree or diploma holder

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

You will provide prompt after sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporates through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner.

As a Service Manager, You Will

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.
  
  

Who You Work With

Global Commercial Banking & Global Corporate Banking serve the entire spectrum of customer segments. From small medium enterprise to large corporations to government entities and Financial Institutions. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything. From cash management to trade finance. It’s all about finding and growing opportunity. For customers. Our people. And for you.

The Business Banking Commercial Service Centre (BBCSC) mains a consistent, post-sales support to our business customers. We ensure and sustain a high level of customer satisfaction by delivering high quality service through well-received digital channels and touchpoints.

Requirements

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
• Able to commit to working days following Singapore calendar.
• Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday
  
  

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.