Customer Service | Financial Services

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated collections officer to join their team. This role involves managing outbound calls for loan repayments, negotiating with clients, and ensuring efficient debt recovery. The ideal candidate will have strong communication skills in English and Bahasa Malaysia, with an understanding of loan collections. This position provides an opportunity to work in a dynamic environment focused on professionalism and teamwork. If you're ready to make a difference in the financial sector and help clients navigate their repayment challenges, this is the perfect opportunity for you.

Qualifications

• Strong understanding of loan collections and repayment behavior.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Perform outbound calls for loan repayments and manage collections.
• Negotiate settlements and build relationships with clients.
• Record outcomes and ensure compliance with corporate guidelines.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin/Cantonese proficiency

Understanding of loan collections

Education

Fresh graduates welcome

Job description

About the Company:
Our client is a licensed moneylender in Malaysia, operating under the Moneylenders Act 1951. The company offers fast, easy, and reliable financial assistance tailored to individual needs and capabilities. Their services are designed to assist individuals who face challenges in obtaining loans through traditional channels. With a focus on professionalism, adaptability, prudence, teamwork, respect, and integrity, our client aims to provide efficient and secure services to its clients.

Key Responsibilities:

1. Perform outbound calls to customers on their loan repayments.
2. Implement an action plan to minimize collection losses and maximize recoveries.
3. Attend to all inbound calls via the collections general line promptly.
4. Liaise with lawyers regarding specific cases and/or plan solutions to enhance the collection of accounts.
5. Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
6. Recover debts in a skillful and professional manner to clients.
7. Remind clients of overdue payments.
8. Build relationships and rapport with clients.
9. Record and report the outcome of collection to the superior.
10. Alert superiors of debtors unwilling or unable to pay when necessary.
11. Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
12. Ensure that collection actions taken are within corporate guidelines and collection policies.
13. Responsible for minimizing defaults and bad debts of ongoing loans.
14. Attempt to negotiate & collect payments from clients.
15. Perform any ad hoc duties and assignments given by management without compromise.

Qualifications and Requirements:

1. Good in English and Bahasa Malaysia.
2. Mandarin/Cantonese will be an added advantage.
3. Strong understanding of loan or financing product collections and customer repayment behavior.
4. Fresh graduates are welcome to apply.

Remuneration:
Basic: MYR 1,700 - MYR 2,000 + Commission

Working Hours:
Monday - Friday: 9am - 6pm
Saturday: 9am - 3pm

Work Location:
Kelana Jaya, Petaling Jaya

Consultant In-Charge:
Andrea Low | [e-mail] | 012 - 201 3693