Customer Service Expert (Remote, Contract)

INFUSE; Subang Jaya; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company in Malaysia is seeking a Client Success Specialist to enhance client satisfaction and drive company success. This role involves building client relationships, ensuring timely solution delivery, and providing operational support in a supportive workplace that values employee contributions.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal Skills

Problem-solving

Job description

Our Hiring Process:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves personal attention. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. You will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message or messaging apps, and we never hire without a face-to-face meeting or Zoom call. You will be invited to meet our INFUSE team live or via Zoom.
4. If you remain interested and we find a mutual fit, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members part of our family and want you to feel welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a supportive workplace where everyone feels valued and connected. Join us to be part of a community that celebrates success and encourages continuous improvement, driven by meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders clearly.
• Identify and grow opportunities within the territory and collaborate with sales teams to achieve growth.
• Assist with challenging client requests or issue escalations as needed.
• Provide administrative and operational support, such as data entry, updating systems, or managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail and manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and effective problem-solving skills.

If you're passionate about building meaningful relationships and delivering top-tier client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that genuinely enjoys making a difference. Submit your application today!