Customer Service Expert (Remote, Contract)

INFUSE; Shah Alam; Remote; MYR 20,000 - 100,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to enhance client satisfaction and contribute to the company's success. This role emphasizes building strong relationships, delivering tailored solutions, and fostering a supportive work environment. Join a team dedicated to making a difference and enjoy professional growth across various industries.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

Our Hiring Process:

1. Application Review: We review your application against our job requirements. We do not use machine learning technologies in this phase, as we believe every human deserves personal attention. Our experienced recruiting professionals evaluate each application to ensure a fair and thorough assessment.
2. Video Interview and Testing: You may be invited to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess your fit for the team.
3. Face-to-Face or Virtual Interview: We invite you to meet with our hiring manager and/or interview team via live meeting or Zoom. Please note, we do not conduct interviews through text messaging or messaging apps, and we do not hire without a face-to-face or virtual meeting.
4. Offer and Onboarding: If you are a good fit, we will discuss the offer with you. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members our family and want you to feel welcomed.

INFUSE is committed to data privacy and security. For more details, see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences? INFUSE seeks a passionate Client Success Specialist to join our team. In this role, you'll contribute directly to client satisfaction and our company's success. This position offers professional growth and the chance to work across various industries, making each day unique. Our company is known for prioritizing employee satisfaction and fostering a supportive environment where everyone feels valued and connected. Join us to be part of a community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients' businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions aligned with client needs and objectives.
• Communicate progress on initiatives to stakeholders.
• Identify and grow opportunities within the territory, collaborating with sales teams to achieve growth.
• Assist with challenging client requests or escalations.
• Support administrative and operational tasks, such as data entry, updating systems, and managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathy and understanding of client needs.
• Proactive problem-solving skills.

If you are passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!