Customer Service Expert (Remote, Contract)

INFUSE; Seremban; Remote; MYR 30,000 - 50,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist who is driven to deliver exceptional client experiences. This role offers professional growth and the opportunity to work across various industries, contributing to client satisfaction and company success. Join a supportive community that values employee satisfaction and encourages continuous improvement.

Qualifications

• Proven experience managing client relationships in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for the review of the hiring manager. This may be followed by a test or short project to determine your fit for the team.
3. You will be invited to interview face-to-face or via Zoom with our INFUSE team. We do not conduct interviews via text messages or messaging apps, and we never hire without a personal meeting.
4. If interested and mutually agreeable, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made, fostering a welcoming environment.

INFUSE is committed to data privacy and security. For more details, see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE seeks a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. Join a supportive community that values employee satisfaction, celebrates successes, and encourages continuous improvement. Our team members love their jobs, driven by meaningful connections and positive impacts on clients’ businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders clearly.
• Identify and grow opportunities within the territory, collaborating with sales teams.
• Assist with challenging client requests or escalations.
• Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathy and understanding of client needs, with effective addressing of challenges.
• Proactive problem-solving skills.

If you're passionate about relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!