Customer Service Expert (Remote, Contract)

INFUSE; Johor Bahru; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company in Johor is seeking a passionate Client Success Specialist to enhance client satisfaction and drive company success. This role involves building strong client relationships, ensuring successful solution delivery, and supporting operational tasks. Join a supportive community that values your contributions and fosters professional growth.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Empathy

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or a short project to determine your fit for the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without meeting you face-to-face or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. Finally, if both parties are interested, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members our family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Joining us means becoming part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams
• Assist with challenging client requests or escalations
• Support administrative and operational tasks such as data entry, updating systems, or managing schedules

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and understanding of client needs
• Proactive problem-solving skills

If you're passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now and join INFUSE, where your contributions are valued. Don't miss the chance to be part of a team that makes a difference.