Customer Service Experience Bilingual Mandarin English

Daythree; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to enhance customer experiences. In this role, you will address customer queries through various channels, ensuring satisfaction while meeting business objectives. Your proficiency in Mandarin and English will be crucial as you articulate product information and manage high inquiry volumes. This position offers a chance to develop your skills in a supportive environment, with opportunities for process improvement and teamwork. Join us in delivering exceptional service and making a significant impact in the financial sector.

Benefits

Commission Structure

Convenient Location

Accessible by Public Transport

Qualifications

• 1 year experience in Customer Service and the financial industry is required.
• Strong proficiency in Mandarin and English (C1) is essential.

Responsibilities

• Provide top-notch customer service through voice & non-voice channels.
• Balance customer needs with business objectives while managing inquiries.

Skills

Customer Service

Sales Techniques

Marketing Techniques

Mandarin Proficiency

English Proficiency

Bahasa Malaysia Proficiency

Education

Diploma

Job description

Job Responsibility

Role

What you will do As a dedicated Customer Service Executive, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

1. Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns.
2. Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques.
3. Expertly articulating and presenting information about our products while professionally managing high inquiry volumes.
4. Embracing accountability for individual KPIs and working cohesively towards team goals.
5. Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions.
6. Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers.
7. Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times.

Job Requirements

Who you are

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

1. Strong proficiency in Mandarin and English (C1) giving you a chance to showcase your language skills.
2. 1 year experience in Customer Service and the financial industry is a must.
3. Good command of English or Bahasa Malaysia to round out your communication abilities.
4. Previous experience in a contact centre or customer service role? That's a big plus!
5. A minimum diploma qualification, showing that you have the fundamentals in place.
6. Working Hours: Sun - Thu, 1.30pm - 10.30pm.

Job Benefits

Additional info

Take a look at what we offer:

1. We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
2. Let’s talk compensation: an enticing commission structure that rewards your hard work.