Customer Service Experience (Bilingual Mandarin English)

Daythree; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in financial services is seeking a Customer Service Executive in Shah Alam. The role involves managing customer queries effectively and requires proficiency in Mandarin and English, alongside at least one year of relevant experience. Join a dynamic team dedicated to enhancing customer satisfaction through innovative solutions and accountability.

Benefits

Competitive commission structure

Annual leave included

Accessible location by public transport

Qualifications

• At least 1 year of experience in Customer Service and the financial industry.
• Previous experience in a contact centre or customer service role is advantageous.

Responsibilities

• Address customer queries promptly and take ownership of their concerns.
• Enhance customer service by mastering business strategies and guiding clients.

Skills

Proficiency in Mandarin

Effective communication in English

Customer service skills

Sales and marketing techniques

Education

Minimum diploma qualification

Job description

Job Responsibility

• Focus on voice & non-voice channels to address customer queries promptly and take ownership of their concerns.
• Balance customer needs with business objectives, utilizing sales and marketing techniques.
• Articulate and present product information professionally, managing high inquiry volumes efficiently.
• Take accountability for personal KPIs and work collaboratively towards team goals.
• Enhance customer service by mastering business strategies and guiding clients to self-service solutions.
• Identify opportunities for process improvements and collaborate with Team Leaders and Managers.
• Maintain high standards of integrity and confidentiality by safeguarding customer information.

Job Requirements

• Proficiency in Mandarin and English (C1 level); ability to communicate effectively in English or Bahasa Malaysia.
• At least 1 year of experience in Customer Service and the financial industry.
• Previous experience in a contact centre or customer service role is advantageous.
• Minimum diploma qualification.
• Working hours: Sunday to Thursday, 1:30 PM - 10:30 PM.

Job Benefits

• Located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station.
• Competitive commission structure rewarding your efforts.
• Annual leave included.