Customer Service Executive 小红书 (Mandarin Speaker)

KK ONG INTERNATIONAL SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading education company in Malaysia is seeking a Customer Service Executive to provide guidance and support to students in their Xiaohongshu journey. The role involves effective communication, assistance with class arrangements, and responding to inquiries. Candidates should be proficient in Mandarin and have an interest in new media. This position offers training, mentorship, and opportunities for personal growth in a vibrant team environment.

Benefits

Basic Salary + Performance Bonus

EPF, SOCSO, EIS contributions

12 days of Annual Leave

Work From Home options

Access to internal courses

Qualifications

• Strong interest in new media and the Xiaohongshu ecosystem.
• Ability to communicate well and help others grow.
• Responsible, proactive, and independent thinker.

Responsibilities

• Provide consultation and guidance to students via various platforms.
• Respond quickly to customer inquiries for excellent experience.
• Assist in class arrangements and student progress follow-ups.
• Handle feedback or complaints and ensure proper follow-up.

Skills

Proficiency in Mandarin

Interest in new media

Good writing skills

Logical reasoning skills

Education

SPM or equivalent

Job description

Job Responsibilities

• Provide professional consultation and guidance to students via WhatsApp, voice call, or Zoom;
• Respond to customer inquiries quickly and professionally to ensure an excellent experience;
• Follow up on students’ progress, assist in class arrangements and Zoom live sessions (on rotation);
• Collect and record student success stories, and assist them in producing high-quality Xiaohongshu posts;
• Create and improve customer journey SOPs, service manuals, and delivery documents;
• Handle feedback or complaints efficiently, provide effective solutions, and ensure proper follow-up.

What You’ll Gain

• Hands-on experience in real new media operations;
• Structured training and mentorship for continuous growth;
• A clear career path — from Customer Service Executive to New Media Consultant;
• A collaborative environment alongside top content entrepreneurs.

Working Hours

• Monday – Friday: 9:00am – 6:00pm
• Saturday: 10:00am – 2:00pm (Half-day Work From Home)

In One Sentence

• This is not just a job — IT’s a growth journey in sync with the new media era.

Job Requirements

Join Malaysia’s No.1 Xiaohongshu Education Company — Let’s Build the Power of New Media IP Together!

We are an education company dedicated to helping entrepreneurs and business owners build their personal brands (IP) and acquire clients effectively through Xiaohongshu (RED).

Here, you are not just a Customer Service Executive, but a Growth Coach and Practical Content Advisor who walks alongside our students on their learning journey.

Mission

To accompany, guide, and help our students overcome challenges in their Xiaohongshu operations — ensuring successful learning outcomes and smooth delivery.

We’re Looking for Someone Who

• Proficiency in Mandarin;
• Candidates must possess at least SPM;
• Fresh graduates are welcomed to apply;
• Has a strong interest in new media and the Xiaohongshu ecosystem;
• Communicates well and enjoys helping others grow;
• Is responsible, proactive, and able to think independently;
• Possesses good writing and logical reasoning skills;
• Has prior experience in education, training, or customer service (preferred but not required).

Job Benefits

Our Culture & Benefits

• A young and energetic Gen-Y & Gen-Z team (90s & 00s) — harmonious, positive, and zero office politics;
• Enjoy a relaxed environment where you can listen to music and snack freely;
• 2.5 days Work From Home every week — flexible and balanced lifestyle;
• Work with ambitious and inspiring teammates on meaningful projects;
• Basic Salary + Performance Bonus;
• Access to various internal courses that support your personal and career growth;
• EPF, SOCSO, EIS contributions;
• Medical Claim provided;
• 12 days of Annual Leave.

At Our Company

• You gain more than just a job — you embark on a growth journey with a warm, ambitious, and purpose-driven team, where your impact will be seen and celebrated.