Customer Service Executive - Travel/Airline (English Speaker)

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service organization in Selangor, Malaysia, is seeking candidates for customer service roles. The position requires handling inbound and outbound customer calls, providing exceptional service, and establishing strong customer relations. Ideal candidates should possess at least SPM, strong English skills, and a customer-oriented attitude. Training programs and competitive incentives are offered.

Benefits

Comprehensive training program with salary

Competitive KPI-based incentives

Exclusive corporate discounts and deals

Generous annual leave entitlement

Health and life insurance coverage

Qualifications

• Candidate must possess at least an SPM and above.
• Strong English language skills (Written and spoken).
• Have a customer-oriented attitude.

Responsibilities

• Handle inbound and outbound calls from customers via various channels.
• Provide professional and knowledgeable service while delivering an exceptional customer experience.
• Establish strong customer relations with internal and external customers.

Skills

Strong English language skills (Written and spoken)

Customer-oriented attitude

Adaptability

Education

SPM and above

Job description

Responsibilities

• Handle inbound and outbound calls from customers via various channels.


• Provide professional and knowledgeable service while delivering an exceptional customer experience.


• Establish strong customer relations with internal and external customers.


• Complete data input with a high level of speed and accuracy.


• Ensure department and individual goals are consistently met.


• Other duties assigned by company leadership.

Qualifications

• Candidate must possess at least an SPM and above.


• Strong English language skills (Written and spoken).


• Have a customer-oriented attitude.


• Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity.


• Able to work 24 hour rotational shift and on weekends.


• Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage.


• Fresh Graduates are welcome!

Salary & Benefits

• Comprehensive training program (with salary) for new hires.


• Competitive KPI-based incentives.


• Exclusive corporate discounts and deals.


• Generous annual leave entitlement.


• EPF and SOCSO contributions.


• Health and life insurance coverage.


• Dental and optical claims.


• Medical coverage.


• Convenient access to LRT/KTM Subang Jaya via an integrated link bridge.

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