Customer Service Executive - Support Hong Kong Region

Talent Recruit; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to support the Hong Kong region. In this dynamic role, you will handle customer inquiries through various channels, ensuring exceptional service and accurate information. The position requires strong communication skills and the ability to thrive in a fast-paced environment. With a commitment to excellence, you will work collaboratively to meet key performance indicators and service level agreements. This role offers a competitive salary and the opportunity to be part of an exciting project that enhances customer experiences across the region.

Benefits

Accommodation Provided

Public Holiday Rate

Overtime Rate

Shuttle Services

Qualifications

• Must be at least 18 years old with SPM, UEC, or IGCSE certificates.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound calls, live chats, and emails for customer inquiries.
• Exceed customer expectations in service and accurate information.

Skills

Customer Service Skills

Computer Typing Skills

Multi-tasking

Education

SPM Certificate

UEC Certificate

IGCSE Certificate

Job description

Customer Service Executive - Support Hong Kong Region

Job Openings Customer Service Executive - Support Hong Kong Region

About the job Customer Service Executive - Support Hong Kong Region

Company Background

We are representing our client, a global CX solutions provider, currently hiring for the new E-Hailing & Deliveries Service / Data Centre project to support Hong Kong region.

• Accommodation provided (for outstation candidates)
• Basic RM3,000 to RM3,200
• Public Holiday Rate
• OT Rate
• Shuttle Services Provided: Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini

Main Responsibilities:

• Handling all inbound calls, live chat, and email pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.
• Exceeding customer expectations in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Proficient in computer typing skills.
• Ability to handle multiple tasks in a fast-paced environment.

Requirements

• Min 18 years old, completed with SPM, UEC, and IGCSE certificates.
• 5.5 / 6 working days - Compulsory working on Public Holidays and Weekends.
• Must commit to work 24/7 shifts.

Qualified and interested candidates may apply online or email your resume to [e-mail] / [e-mail] / [e-mail] / [e-mail] / [e-mail].

Only shortlisted candidates will be notified.

Consultant in charge:

Alex | [e-mail] | 012 - 612 1287 (WhatsApp)