Customer Service Executive - Subang

Rentokil Initial; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

Sebuah syarikat yang berpandangan ke hadapan sedang mencari individu yang bersemangat untuk menyertai pasukan Pengurusan Hubungan Pelanggan. Dalam peranan ini, anda akan berinteraksi dengan pelanggan melalui pelbagai saluran, memastikan kepuasan mereka dan menguruskan maklumat dalam sistem pengurusan pelanggan. Anda akan diberi peluang untuk melatih dan membangunkan kemahiran anda dalam persekitaran yang menyokong dan inklusif. Jika anda mempunyai kemahiran komunikasi yang baik dan mampu bekerja dalam pasukan, ini adalah peluang yang tidak patut dilepaskan.

Benefits

Gaji asas yang menarik

Rawatan luar pesakit

EPF, SOSCO & EIS

Cuti tahunan

Program Rujukan Pekerja

Qualifications

• Mempunyai kemahiran komunikasi yang baik dalam Bahasa Inggeris dan Bahasa Malaysia.
• Pengalaman dalam pengurusan maklumat pelanggan dan data entry.

Responsibilities

• Mengurus pertanyaan pelanggan melalui laman web, email, dan telefon.
• Melaksanakan panggilan susulan untuk mendapatkan maklum balas daripada pelanggan.

Skills

Komunikasi Lisan dan Tertulis dalam Bahasa Inggeris

Kemahiran Komputer

Kemahiran Organisasi

Kemahiran Perhatian kepada Perincian

Kemahiran Rundingan

Kemahiran Multitasking

Kemahiran Berinteraksi dengan Pelanggan

Education

SPM/Diploma/Degree dalam Pemasaran/Komunikasi

Tools

Microsoft Office

Job description

In This Role You Will Be Responsible For

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing customers
• Data entry - key in lead and enquiry details into customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibility

• Manage web enquiries that are submitted through company websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to regain customer's confidence
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into system and inform the ‘person in charge' to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

Requirements
The ideal candidate will possess:

• Possess a SPM/Diploma/Degree in Marketing/Communications or related discipline
• Candidate with good written and oral skill especially in English & BM
• Moderate to good computer skill, well versed in Microsoft Office
• Pleasant personality and ability to communicate with all levels of customer
• Good organisation skill

Highly Desirable

• Excellent attention to detail and negotiation skills
• Ability to multitask
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits
Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP)

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Customer Relations Team.

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:
Rentokil Initial (M) Sdn Bhd
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
(Connected to Subang LRT station)