Customer Service Executive - Subang

Rentokil Pest Control South Africa; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

Rentokil Pest Control South Africa seeks a Customer Relations team member to enhance customer satisfaction and manage inquiries. The ideal candidate will have a marketing background, excellent communication abilities in English and Bahasa Malaysia, and strong organizational skills. This role comes with competitive rewards including an attractive base salary, out-patient care, and various employee benefits.

Benefits

Attractive base salary

Out-patient

EPF, SOSCO & EIS

Annual leave

Employee Referral Program

Qualifications

• Possess a SPM/Diploma/Degree in Marketing/Communications or related discipline.
• Good written and oral skills in English & BM.
• Moderate to good computer skills.

Responsibilities

• Manage inquiries from customers through website, email, and telephone.
• Prepare monitoring reports on outbound calls.
• Make outbound calls to existing customers for feedback.

Skills

Written communication

Oral communication

Organizational skills

Attention to detail

Negotiation skills

Multilingual

Education

SPM/Diploma/Degree in Marketing/Communications

Tools

Microsoft Office

Job description

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing customers
• Data entry - key in lead and enquiry details into customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibility

• Manage web enquiries that are submitted through company websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into system and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

Requirements:

The ideal candidate will possess:

• Possess a SPM/Diploma/Degree in Marketing/Communications or related discipline
• Candidate with good written and oral skill especially in English & BM
• Moderate to good computer skill, well verse in Microsoft office
• Pleasant personality and ability to communicate with all levels of customer
• Good organisation skill

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits:

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Relations Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd

Unit 8-1, Level 8, Tower 8,UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A,Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Connected to Subang LRT station)