Customer Service Executive (Permanent)

Prism+; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An innovative electronics company is on the lookout for a dedicated Customer Service Officer to join their dynamic team. In this role, you will be the face of the company, ensuring customer satisfaction by delivering exceptional service across multiple platforms. Your ability to manage customer expectations and resolve issues swiftly will play a crucial role in enhancing the customer experience. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you. Join a forward-thinking team that values excellence and customer-centricity, and help shape the future of customer service in the electronics sector.

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit (Includes dental and optical benefits)

Annual increment

Performance bonus

Free flow snacks and drinks

Qualifications

• 1-3 years of customer service experience, preferably in E-Commerce.
• Strong technical skills and ability to adapt to new technologies.

Responsibilities

• Provide timely and accurate responses to customers via various channels.
• Assist customers in troubleshooting technical issues and escalate when needed.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Multitasking

Zendesk

Education

Diploma or Degree

Tools

Zendesk

Job description

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

1. Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
2. Assist customers in troubleshooting or identifying technical issues.
3. Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
4. Identify common problems and escalate them to management, along with possible suggestions for improvement, whenever possible.
5. Provide immediate attention to serious cases and escalate for swift resolutions.
6. Obtain and share customer feedback with colleagues and other departments to improve product and service.
7. Maintain a polite, helpful, and professional manner.
8. Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
9. Coach new customer service officers to uphold the same high level of excellence of customer experience provided by PRISM+.
10. Uphold client confidentiality policy.

Minimum Requirements:

1. Diploma/Degree holder or equivalent.
2. At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
3. Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
4. Ability to multitask, organize, and prioritize work.
5. Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
6. Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
7. Strong technical skills and ability to adapt to new technologies quickly.
8. Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
9. Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
10. This position will be fully work from office.

Benefits:

1. 14 Days Annual Leave
2. 1 Day Birthday Leave
3. Annual outpatient benefit (Includes dental and optical benefits)
4. Annual increment
5. Performance bonus
6. Free flow snacks and drinks!