Customer Service Executive - Operations (Mandarin Speaker)

SwiftWave Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Kuala Lumpur seeks enthusiastic candidates for a pivotal role requiring proficiency in Mandarin and English. Your responsibilities will include delivering exceptional service while maintaining records and collaborating with teams. Competitive salary and benefits, including annual leave and bonuses, are offered.

Benefits

Annual leave

Incentive upon completing KPIs

Year-end discretionary bonus

Qualifications

• Must be proficient in Mandarin and English; additional language skills advantageous.
• Minimum qualification of Diploma required.
• Strong communication, interpersonal, and problem-solving skills needed.

Responsibilities

• Deliver outstanding customer service and support.
• Maintain detailed and accurate customer records.
• Collaborate with internal teams for seamless service.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

Diploma

Job description

Job Responsibility

• Deliver outstanding customer service and support.
• Maintain detailed and accurate customer records.
• Collaborate with internal teams to ensure seamless service delivery.
• Address customer inquiries and resolve issues promptly and effectively.
  
  

Job Requirements

• Must Proficiency in Mandarin and English; additional language skills will be an advantage.
• Candidates must possess at least Diploma
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented with excellent problem-solving abilities.
  
  

Job Benefits

• Competitive salary: negotiable based on experience.
• Annual leave.
• Incentive upon completing KPIs.
• Year-end discretionary bonus.