Customer Service Executive [Night shift]

Sonata Software; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive for a night shift role. This full-time position offers a hybrid working arrangement after probation. You'll engage with shoppers and auditors globally, ensuring quality service and support. The role emphasizes flexibility and a commitment to enhancing customer experiences. With a focus on communication and problem-solving, this opportunity is perfect for those looking to make a meaningful impact in a dynamic environment. If you're passionate about customer service and eager to grow, this role could be your next big step.

Benefits

Flexible Working Arrangement

Medical & Insurance Coverage

Performance Incentives

Qualifications

• Good command of the English language is essential.
• Experience in Customer Service is preferable but not essential.

Responsibilities

• Contact registered shoppers/auditors to allocate evaluations.
• Respond to shopper/auditor email inquiries and quality check reports.
• Assist in recruiting new shoppers/auditors to boost the database.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

Higher Secondary or equivalent

Bachelor’s Degree

Job description

Customer Service Executive [Night shift]

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

About the Position

This is a Full Time Permanent Position. Hybrid working arrangement upon passing probation.

Job Highlights

• Flexible Working Arrangement
• Medical & Insurance Coverage
• Performance Incentives

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• A hard working and dedicated approach
• Willing to work from home if required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.