Customer Service Executive (Night Shift)

Prism+; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a dynamic and innovative electronics company as a Customer Service Officer, where you will be the key to delivering exceptional customer experiences. In this full-time role, you will engage with customers through various channels, ensuring their needs are met with professionalism and expertise. You'll have the opportunity to work in a fast-paced environment, tackling challenges and contributing to the overall satisfaction of customers. This position offers a chance to grow within a supportive team, where your contributions will directly impact the company's reputation for outstanding service. If you're passionate about technology and customer care, this is the perfect opportunity for you!

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit (Includes dental and optical benefits)

Annual increment

Performance bonus

Free flow snacks and drinks

Qualifications

• 1-3 years of customer service experience, preferably in E-Commerce.
• Strong technical skills and ability to adapt to new technologies.

Responsibilities

• Provide timely and quality responses to customers via various channels.
• Assist customers in troubleshooting technical issues and escalate when necessary.

Skills

Customer Service

Technical Troubleshooting

Multitasking

Communication Skills

Problem Solving

Education

Diploma/Degree

Tools

Zendesk

Job description

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identify common problems and escalate them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtain and share customer feedback with colleagues and other departments to improve product and service.
• Maintain a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officers to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

Minimum Requirements:

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

Benefits:

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!