Customer Service Executive (Motor Insurance)

Zurich; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Zurich is seeking a Team Supervisor to manage daily activities and enhance team performance in Kuala Lumpur. This role involves resolving customer inquiries and implementing operational improvements to support the service operations team. Join us in fostering an environment of growth and collaboration.

Qualifications

• Experience in a supervisory role is preferred.
• Strong understanding of customer service and teamwork dynamics.

Responsibilities

• Supervises assigned team members’ daily activities.
• Resolves customer inquiries and escalations as needed.
• Tracks team progress towards goals and implements improvements.

Skills

Leadership

Team Management

Customer Service

Problem-solving

Communication

Job description

Job Summary

Evaluates, assigns, and monitors the team’s activities to ensure work completion and improve work output. Resolves complex transactions, customer inquiries, policy, or billing questions by serving as a subject matter expert. Responsible for developing team members and implementing plans that enhance the work environment and business results.

Job Accountabilities - Key Responsibilities

• Supervises assigned team members’ daily activities.
• Assists management by evaluating, assigning, and monitoring workflow to ensure work completion and effective teamwork within the Service Operations team.
• Tracks the team’s progress towards daily, weekly, and monthly goals, taking proactive steps to meet deadlines. Maintains thorough knowledge of procedures, methods, and regulatory requirements. Collaborates with other leaders to develop, pilot, and implement improvements.
• Understands, supports, and advocates the organization’s overall strategy. Communicates company strategies related to products, processes, policies, and practices.
• Interacts with and responds to customer inquiries or escalations as needed. Models, promotes, and advocates Zurich’s core values.

You are the heart & soul of Zurich!

At Zurich, we encourage thinking outside the box and challenging the status quo. We maintain an optimistic outlook, focusing on positives and asking, "What can go right?"

We value our employees' experience and expertise, offering a wide range of opportunities across business areas to support your career growth within Zurich.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur, MY - Remote Work
• Remote working:
• Schedule: Full Time
• Recruiter name: Taren Kaur
• Closing date: