Customer Service Executive - (May Intake)

Job Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.
• Exceed customer expectations in terms of customer service and providing accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Job Requirements

• Candidate must possess at least a Pass in SPM. STPM, Diploma, or Degree holders are welcome to apply.
• Required languages: English and Bahasa Malaysia.
• Fresh graduates interested in starting a career in a call center are encouraged to apply. Full training will be provided.
• Applicant must be willing to work on rotational shifts.
• Each shift consists of 9.5 working hours, including a 1-hour lunch break and an additional 30-minute short break.

Job Benefits

• Located near shopping malls and housing areas.
• Annual Leave
• Sick Leave
• Full Training Provided
• Shuttle service available near LRT stations.
• Internal Job Program (IJP) - Opportunity to transfer within the company after 1 year if a suitable position is available.
• Career Growth & Training Programs:
• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager