Customer Service Executive - (May Intake)

Startek Malaysia; Petaling Jaya; On-site; MYR 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic call center team. This role involves handling customer inquiries and providing exceptional service, ensuring that every interaction exceeds expectations. With full training provided, fresh graduates are encouraged to apply and embark on a rewarding career path. Opportunities for career growth are available, with a structured internal job program that allows for advancement within the company. If you're passionate about customer service and looking for a supportive environment to grow your skills, this is the perfect opportunity for you.

Benefits

Annual Leave

Sick Leave

Full Training Provided

Shuttle Service

Career Growth Opportunities

Qualifications

• Candidates should possess at least a Pass in SPM.
• Fresh graduates are encouraged to apply with full training provided.

Responsibilities

• Handle inbound calls for customer inquiries and complaints.
• Exceed customer expectations in service and information accuracy.
• Collaborate with the team to meet KPIs and SLAs.

Skills

Customer Service

Communication Skills

Problem Solving

Education

SPM

Diploma

Degree

Job description

Job Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.
• Exceed customer expectations in terms of customer service and providing accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Job Requirements

• Candidate must possess at least a Pass in SPM. STPM, Diploma, or Degree holders are welcome to apply.
• Required languages: English and Bahasa Malaysia.
• Fresh graduates interested in starting a career in a call center are encouraged to apply. Full training will be provided.
• Applicant must be willing to work on rotational shifts.
• Each shift consists of 9.5 working hours, including a 1-hour lunch break and an additional 30-minute short break.

Job Benefits

• Located near shopping malls and housing areas.
• Annual Leave
• Sick Leave
• Full Training Provided
• Shuttle service available near LRT stations.
• Internal Job Program (IJP) - Opportunity to transfer within the company after 1 year if a suitable position is available.
• Career Growth & Training Programs:
• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager