Customer Service Executive Mandarin Speaking

Limocab (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in logistics is looking for a Customer Service - Mandarin Speaker in Kuala Lumpur. The role involves handling customer inquiries, coordinating bookings, and supporting operational goals. The ideal candidate will possess strong communication skills and be comfortable in a fast-paced environment.

Benefits

EPF

Socso

SIP

Medical Leave

Medical Coverage

Annual Leave

Night shift Allowance

Transport Allowance

Work Location near Public Transport

Laptop provided

Qualifications

• Proactive and detail-oriented.
• Able to work shifts including weekends.
• Experience in transport/logistics is a plus.

Responsibilities

• Handle bookings and customer inquiries via phone, email, and in person.
• Relay accurate booking information to the dispatch team.
• Monitor and update drivers' availability.

Skills

Communication

Interpersonal skills

Organizational skills

Job description

Job Responsibility

About The Role

We are looking for a Customer Service - Mandarin Speaker who will be the first point of contact for our customers. You will play a vital role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly.

You will also support day-to-day operations and report directly to the Reservation Manager, who is authorized to act on all matters related to reservations.

Key Responsibilities

• Handle bookings and customer inquiries via phone, email, and in person.
• Relay accurate booking information to the dispatch team.
• Confirm bookings with vehicle and driver details to customers.
• Monitor and update driversâ availability.
• Maintain and update trip statuses in the system in real-time.
• Ensure accurate record-keeping of all transactions and communications.
• Analyze customer feedback and escalate issues to management.
• Report incidents or complaints and assist in resolving discrepancies.
• Coordinate driver assignments based on availability and fairness.
• Support operational goals aligned with the companyâs mission and vision.
• Perform other relevant duties as assigned by management.
  
  

Requirements

Job Requirements

• Strong communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Proactive and detail-oriented with strong organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Experience in transport/logistics or a similar field is a plus.
• Able to speak and read Mandarin
  
  

Job Benefits

• EPF
• Socso
• SIP
• Medical Leave, Medical Coverage or Claims
• Annual Leave
• Night shift Allowance
• Transport Allowance
• Work Location near by Public Transport â Ampang Park LRT station
• 6 working days
• Laptop provide