Customer Service Executive - Mandarin Speaker (Work From Home)

Tribe Business Services Sdn Bhd; Ipoh; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Ipoh is looking for candidates to deliver exceptional solutions to customers. The selected applicant will handle customer service inquiries, requiring excellent communication skills in both Mandarin and English. Candidates with 1 year of relevant experience are encouraged to apply. The position offers benefits such as work from home, medical benefits, and advancement opportunities.

Benefits

EPF/SOCSO

Attendance bonus

Medical benefits

Paid training

Advancement opportunities

Qualifications

• 1 year of experience in Mobile Gaming / Live Chat / Customer Service is required.
• Mandarin speaking is preferred.
• Excellent communication skills in Mandarin and English.

Responsibilities

• Deliver exceptional service and solutions to customers.
• Provide background support to customers.
• Work with leading technologies and systems.

Skills

Excellent verbal and written communication in Mandarin

Customer service experience

Ability to navigate multiple platforms

Education

High school diploma or equivalent

Tools

Microsoft Office tools

Job description

Job Responsibility

• Deliver exceptional service and solutions to customers
• Providing support background support to our customers
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day
  
  

Job Requirements

• High school diploma or equivalent
• Mobile Gaming / Live Chat / Customer Service need 1 year experience (Required)
• Experience in customer service and/or call center
• Mandarin speaker preferred
• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools
  
  

Job Benefits

• EPF/SOCSO
• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities â 80% of our frontline leaders have been promoted from within