Customer Service Executive ( Mandarin/Chinese/Japanese/ Korean/Thai Speaker)

Datadot Software Solution; Kalumpang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative global IT Services company is seeking a dynamic individual for a leadership role in B2B Sales and Customer Service. This position involves handling customer inquiries, generating new business opportunities, and building strong client relationships. The ideal candidate will have experience in a similar role, possess excellent communication skills, and thrive in a team-oriented environment. Join a market leader and contribute to delivering high-quality solutions while enjoying flexible working options and opportunities for professional growth.

Benefits

Flexible working options

Leadership Role

Market leader in Consulting

Qualifications

• 2+ years in B2B Sales or Customer Service, preferably in IT or Consulting.
• Strong communication skills and attention to detail.

Responsibilities

• Handle inbound calls and emails professionally.
• Identify new business opportunities and manage sales processes.

Skills

Mandarin

Cantonese

Customer Service

B2B Sales

Interpersonal Skills

Problem Solving

Job description

DATADOT is an innovative global Information Technology Services & Solutions company providing excellent IT Services, Solutions and Consulting to its esteemed clients across the globe. Our IT, manpower, and infrastructure solutions are developed keeping all types of organizations in mind, be it a start-up, SME or an MNC Enterprise. Our motto is to offer cost-effective and high-quality solutions to our esteemed clients.

The Role

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• We need a Candidate who can Speak/ Read / Write Mandarin / Chinese / Cantonese
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

• You have at least 2 years experience within a B2B Sales Customer Service role, ideally within the Consulting and IT Services industry or Any Industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard.
• You enjoy finding creative solutions to problems.
• You are a strong team player who can manage multiple stakeholders.

What's on Offer?

• Flexible working options.
• Leadership Role.
• Join a market leader within Consulting.