Customer Service Executive - Malaysia

Integrity; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Integrity Malaysia is seeking a dedicated and results-oriented Customer Service Executive to manage client relationships for employment background screening activities. The ideal candidate should possess excellent communication skills, attention to detail, and be customer-oriented. This position offers a chance to grow within a rapidly expanding company committed to integrity and excellence.

Qualifications

• Minimum 1 year work experience as Customer Service Officer, Account Manager, or Secretary.
• High level of integrity and strong administrative skills.
• Fluent in English, mastery of other languages is an advantage.

Responsibilities

• Manage the launch of all new candidate screenings.
• Deliver strong relationships with existing customers.
• Handle all inquiries and feedback.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail-oriented

Customer service orientation

Education

Bachelor Degree or higher

Job description

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer ServiceExecutive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

We are in growth mode so this represents an exciting opportunity for the right person with dedication, drive and ambition.

Responsibilities:

• Manage the launch of all new candidate screenings.
• Present training of client representatives.
• Deliver strong relationships with existing customers.
• Encourage long-term business links ensuring that client needs are fully satisfied.
• Handle all inquiries and feedback.
• Maintain and update the client database.
• Assist the field team with reporting activities.

Requirements:

• Bachelor Degree or higher
• Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
• High level of integrity
• Well organized with strong administrative skills
• Detail-oriented with experience working in a fast-paced environment
• Ability to work to clear deadlines
• Excellent interpersonal, presentation and communication skills
• Customer service-oriented
• Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is role for you!

Integrity Malaysia is an equal opportunity employer.

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Integrity Malaysiais a foreign investment company - Jasa Integritas Malaysia Sdn Bhd - that has a proud history in Malaysia. Our business is to provide services related to the prevention, detection and investigation of fraud.

Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, Integrity Malaysia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.

For more information, please see our website: www.integrity-asia.com