Customer Service Executive - Malaysia

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer Service Executive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

We are in growth mode so this represents an exciting opportunity for the right person with dedication, drive and ambition.

Responsibilities:

1. Manage the launch of all new candidate screenings.
2. Present training of client representatives.
3. Deliver strong relationships with existing customers.
4. Encourage long-term business links ensuring that client needs are fully satisfied.
5. Handle all inquiries and feedback.
6. Maintain and update the client database.
7. Assist the field team with reporting activities.

Requirements:

1. Bachelor Degree or higher
2. Minimum 1 year work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
3. High level of integrity
4. Well organized with strong administrative skills
5. Detail-oriented with experience working in a fast-paced environment
6. Ability to work to clear deadlines
7. Excellent interpersonal, presentation and communication skills
8. Customer service-oriented
9. Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is the role for you!

Integrity Malaysia is an equal opportunity employer.