Customer Service Executive - Malay Speakers - Ara Damansara

Arvion Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Petaling Jaya is looking for a Customer Service Executive. In this role, you will assist customers via calls, chats, and emails. Ideal candidates are fluent in Mandarin and/or Cantonese and possess good communication skills. We offer a training program, and the opportunity for career growth into managerial positions. Full training is provided, and shift work is required.

Benefits

Career Growth: Opportunity to advance into managerial roles

Training Program: STAR – A system designed to help employees develop

Shift allowances

Performance incentives

Overtime claims

Qualifications

• Able to Speak Malay and English.
• Fluency in Mandarin and/or Cantonese is a must.
• Strong interpersonal skills necessary for teamwork.

Responsibilities

• Handle inbound calls, chats, and emails related to customer inquiries.
• Provide accurate information to meet customer expectations.
• Collaborate with the team to meet KPIs and SLA targets.

Skills

Communication skills

Fluency in Mandarin

Fluency in Cantonese

Interpersonal skills

Adaptability

Teamwork

Education

SPM or equivalent

Job description

Overview

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

Responsibilities

• Handle inbound calls, chats, and emails related to customer inquiries, complaints, feedback, and product/service issues.
• Provide accurate information to exceed customer expectations and ensure customer satisfaction.
• Collaborate with your team to meet KPIs and SLA targets.
• Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.

Required Skills and Qualifications

• Able to Speak Malay and English
• Fluency in Mandarin and/or Cantonese (verbal and written).
• Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.
• Ability to work in a fast-paced environment.
• SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
• Previous customer service experience in the service industry is a plus.
• Must be willing to work on rotational shifts.

Benefits

• Career Growth: Opportunity to advance into managerial roles.
• Training Program: STAR – A system designed to help employees grow and develop into future leaders.
• Additional Benefits: Shift allowances, performance incentives, and overtime claims.