Customer Service Executive - Liner Shipping

Michael Page; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics provider is seeking a Senior Customer Service Executive in Subang Jaya, Malaysia. The role involves overseeing operational procedures, enhancing customer satisfaction, and managing team performance. Candidates should have over 5 years of experience in marine export operations or customer service, along with a strong customer-focused mindset. The position offers a competitive salary and opportunities for career progression within the organization.

Benefits

Competitive salary package

Opportunities for career progression

Access to professional training programs

Inclusive work culture

Qualifications

• 5+ years in marine export operations or customer service management.
• Experience with shipping companies or booking agents preferred.
• Proficient in English (written and spoken).

Responsibilities

• Oversee and enhance daily operational procedures.
• Drive improvements in customer satisfaction and team performance.
• Build strong customer relationships and manage complaints.

Skills

Customer-focused mindset

Strong customer service skills

Proactive attitude

Ability to perform under pressure

Commercial awareness

Job description

Overview

• Opportunity to Work with a Global Logistics Network.
• Career Growth and Professional Industry Development.

About Our Client

A regional logistics provider operating under a larger international group, offering shipping services across Asia and Europe. Known for reliable schedules, fast transit times, and strong operational control through local teams, the company supports efficient cargo movement across key ports in both regions.

Job Description

• Oversee and enhance daily operational procedures.
• Drive improvements in customer satisfaction and team performance.
• Coordinate effectively across internal and external teams.
• Build strong customer relationships and manage complaints professionally.
• Analyze recurring issues and foster a responsive, high-quality service culture.
• Contribute to the development and standardization of departmental processes.
• Identify commercial opportunities and refer potential leads to the sales team.

The Successful Applicant

A successful Senior Customer Service Executive should have:

• A customer-focused mindset with a proactive attitude.
• 5+ years in marine export operations or customer service management; experience with shipping companies or booking agents preferred.
• Knowledge of Asia-Europe trade lanes, especially FCL sea export/import; experience with DG or special containers is a plus.
• Familiarity with shipping company procedures and customer workflows.
• Proficient in English (written and spoken); able to communicate with international agents.
• Strong customer service mindset, accountability, and ability to perform under pressure.
• Capable of training staff and managing team workload effectively.
• Commercially aware, with the ability to spot business opportunities and support growth initiatives.

What\'s on Offer

• Competitive salary package range.
• Opportunities for career progression within a large organization in the transport and distribution industry.
• Inclusive and supportive work culture based in Shanghai.
• Access to professional training and development programs.
• Engaging and rewarding work environment.