Customer Service Executive (Kuching Branch)

Allianz Malaysia; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

Allianz Malaysia is seeking a Customer Service Representative to join your team. In this role, you will interact with customers to provide support for general and life insurance inquiries, claims, and other services. This position values strong communication skills and detail-oriented individuals, encouraging fresh graduates to apply. Join us and make an impact in a supportive environment.

Qualifications

• Bachelor's degree required; fresh graduates encouraged to apply.
• 1-2 years in customer service or insurance operations preferred.
• Detail-oriented with accurate cash handling skills.

Responsibilities

• Provide professional service for customer inquiries, complaints, and claims.
• Assist in daily operations and ensure compliance with company guidelines.
• Manage daily collection and prepare necessary reports.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

ChatGPT

Job description

Join Our Customer Service Team at Allianz

Are you seeking a high-trust environment where your decisions make an impact? As a front-line representative in One Allianz Customer Service, you will provide efficient, customer-centric support for General and Life Insurance. Your responsibilities include understanding customer needs, ensuring seamless walk-in experiences, and supporting decentralized services by engaging with agencies and policyholders. You will also assist the Branch or Operations Manager in daily operations and administration.

Key Responsibilities:

1. Deliver prompt, professional service for walk-in customers, handling insurance purchases, renewals, endorsements, inquiries, complaints, and claims via phone or email.
2. Maintain broad knowledge of AGIC and ALIM products and services.
3. Ensure timely issuance of Motor and Non-Motor Insurance according to company guidelines.
4. Collect payments on Cash Before Cover (CBC) for walk-in customers and issue official receipts upon payment.
5. Manage daily collection, reconciliation, and control for life insurance, including preparing reports, safekeeping of cash and documents, and handling returned cheques.
6. Support policy servicing and claim processes decentralization, ensuring compliance with FSA 2013, SOPs, and policies.
7. Safeguard assets and ensure efficient resource utilization.
8. Ensure licenses are renewed and displayed appropriately.
9. Oversee branch security and collections.
10. Achieve service standards and promote best practices among team members.
11. Support claims operations and provide quality claims concierge service, including timely submission of claims documents.

Qualifications for Success:

• Bachelor’s degree in a related field.
• Fresh graduates are encouraged to apply.
• 1-2 years of experience in customer service, insurance operations, or branch administration is advantageous.
• Strong communication and interpersonal skills.
• Detail-oriented with accurate cash handling and documentation skills.
• Proficient in Microsoft Office and familiar with internal systems.
• Knowledge of using ChatGPT for automation and productivity enhancement.

We appreciate your interest. Due to high application volumes, we cannot provide individual feedback. If you do not hear from us within 14 days, please consider your application unsuccessful. All updates will be communicated via email. Please check your email regularly for updates and instructions.

Note: Allianz does not accept unsolicited resumes via employee emails unless directly from candidates. We are committed to diversity and inclusion and are an equal opportunity employer. We welcome applications from all backgrounds.

Join us and help build a better tomorrow. We look forward to welcoming you to our team.