Customer Service executive KCH

Luxottica; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen in der Augenoptik sucht engagierte Kundenservice-Mitarbeiter, die Mandarin sprechen. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen, die Unterstützung bei technischen Problemen und die Auftragsabwicklung verantwortlich. Sie werden Teil eines globalen Teams, das sich der Transformation der Augenoptikbranche widmet. Wenn Sie leidenschaftlich daran interessiert sind, Kunden ein erstklassiges Erlebnis zu bieten und in einem dynamischen Umfeld zu arbeiten, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Bearbeitung von Anfragen.
• Fähigkeit, technische Probleme zu lösen und Kunden durch Prozesse zu führen.

Responsibilities

• Bearbeitung von Kundenanfragen und Lösung von Problemen über verschiedene Kanäle.
• Unterstützung der Kunden bei der effektiven Nutzung von Produkten/Dienstleistungen.

Skills

Kundenservice

Mandarin Sprachkenntnisse

Technische Unterstützung

Bestellabwicklung

Education

Abschluss in einem relevanten Bereich

Tools

Rainbow System

Leonardo Plattform

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

We are looking for Mandarin-speaking candidates who will be working with Mandarin-speaking suppliers.

Key Responsibilities:

1. Handling inquiries and resolving issues – Customer service representatives interact with customers through various channels (phone to answer calls, provide information, and resolve problems or complaints).
2. Providing support – Assist customers in using products/services effectively, troubleshoot technical issues, and guide them through processes such as placing orders or making returns.
3. Create orders in the system – Help customers place orders in Rainbow system (stock & RX lenses).
4. Process credits and returns – Receive and process customer returns, check the quality of lens returns.
5. Receive parcels from HQ – Update receipt times, sort jobs, pack, and flag completed orders in the system.
6. Collection from dispatch – Sort and check items dispatched.
7. Send parcels to HQ – Send job edging to HQ (frames stock and RX lenses).
8. Assist warehouse – Pick lenses and invoice orders (if needed).
9. Learning Leonardo platform – Complete courses in Leonardo (training & learning process).

Our Diversity, Equity, and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.