Customer Service Executive, Johor Bahru branch

Allianz Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Allianz Malaysia is seeking a customer service representative to provide exceptional support over the counter. This role involves handling inquiries, processing financial transactions, and ensuring documentation is accurately managed. The ideal candidate will possess strong interpersonal and computer skills, including proficiency in Microsoft Office, and leverage AI tools to enhance productivity.

Qualifications

• Effective time management and discipline are essential.
• Proficient in MS Office applications.

Responsibilities

• Handle customer inquiries and service over the counter.
• Process endorsements and maintain records.

Skills

Time management

Computer skills

Communication

Interpersonal skills

AI tool usage

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

The role involves delivering quality customer service over the counter, ensuring that clients receive exceptional support and assistance. Additionally, the position requires processing and approving various types of financial and non-financial endorsements, ensuring that all transactions are handled efficiently and accurately. Responsibilities also include the registration of claims documents and underwriting submissions, maintaining organized and timely records. Furthermore, the role involves processing PB requests, contributing to the smooth operation and management of these specific tasks.

You'll be responsible for:

1. Handle collection and customer enquiry over the counter
2. Signature verification, scrutiny and create service in system
3. Perform endorsement / changes to policy contract
4. Documents acknowledgment, sorting, updating of incoming mails & dispatching outgoing mails

Important to your success:

1. Time management and discipline
2. Proficient with computer skills, inclusive of Ms. Word, Excel and PowerPoint
3. Good communication – written and oral skills
4. Self-motivating, effective interpersonal skills
5. Ability to leverage AI tools like ChatGPT for automating routine tasks and enhancing productivity

Let's care for tomorrow. For making a difference in moments that matter to our customers.

Disclaimer

Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees' email other than directly from a candidate. We will not be responsible for any fees and charges imposed.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable laws.

Great to have you on board. Let's care for tomorrow.