Customer Service executive JB

Luxottica; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic and enthusiastic Mandarin-speaking individuals to join their customer service team. This role involves engaging with customers, resolving inquiries, and ensuring a seamless experience with their products. You will be part of a diverse and inclusive workforce, dedicated to transforming the eyewear and eye care industry. If you are passionate about customer service and eager to learn, this is the perfect opportunity to make a positive impact while growing within a global community.

Qualifications

• Experience in customer service and handling inquiries.
• Ability to assist customers with product usage and troubleshooting.

Responsibilities

• Handle inquiries and resolve customer issues through various channels.
• Assist customers in placing orders and processing returns.

Skills

Mandarin Language

Customer Service

Technical Troubleshooting

Education

High School Diploma

Bachelor's Degree

Tools

Rainbow System

Leonardo Platform

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

We are looking for Mandarin-speaking candidates who will be working with Mandarin-speaking suppliers.

Key Responsibilities:

• Handling inquiries and resolving issues – Customer service representatives interact with customers through various channels (phone to answer calls, provide information, and resolve problems or complaints).
• Providing support – Assist customers in using products/services effectively, troubleshooting technical issues, and guiding them through processes such as placing orders or making returns.
• Create order in system – Help customers place orders in Rainbow system (stock & RX lenses).
• Proceed with credits and returns – Receive and process customer returns, check the quality of lens returns.
• Receive parcels from HQ – Update receipt times, sort jobs, pack, and flag completed orders in the system.
• Collection from dispatch – Sort and check items from dispatch.
• Send parcels to HQ – Send job edging to HQ (frames stock and RX lenses).
• Assist warehouse – Pick lenses and invoice orders (if needed).
• Learning Leonardo platform – Complete courses on Leonardo (training & learning process).

Our Diversity, Equity, and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.