Customer Service Executive [ High Security Area / HSA]

Experian Group; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to enhance customer satisfaction and service quality. In this pivotal role, you will manage customer interactions, resolve inquiries, and promote products to boost business revenue. Your skills in listening, problem-solving, and effective communication will be key to ensuring seamless customer experiences. Join a supportive and diverse work environment where your contributions matter, and be part of a global organization recognized for its commitment to excellence.

Qualifications

• Minimum of 2 years of relevant work experience.
• Proficient in MS Office applications.

Responsibilities

• Handle daily customer orders and ensure timely delivery.
• Manage incoming and outgoing calls and emails.
• Keep records of customer interactions and transactions.

Skills

Customer Service Skills

Listening Skills

Problem-Solving Skills

Fluency in English

Education

Diploma in Economics

Diploma in IT

Diploma in Business Studies

Diploma in Marketing

Tools

MS Office

Job description

Job Description

The Customer Service Executive plays a critical role in providing an interface between customers and the company. They are responsible for answering incoming calls, addressing inquiries, resolving complaints, providing information, and fulfilling customer needs to ensure high service standards and customer satisfaction.

The candidate should possess good listening skills, the ability to respond quickly, and the capability to recommend solutions to customer problems. A clear and pleasant speaking voice with fluency in English is also desired. The primary responsibilities include:

1. Handling daily customer orders and ensuring timely and accurate delivery.
2. Managing incoming and outgoing calls and emails.
3. Keeping records of customer interactions and transactions, including inquiries, complaints, and actions taken.
4. Following up to ensure customer requests are addressed.
5. Providing feedback to management based on customer comments and feedback.
6. Promoting relevant products to increase business revenue.
7. Assisting in new product testing, implementation, and launches.
8. Applying company policies, procedures, and standards.
9. Achieving assigned KPIs.
10. Contributing to team efforts to accomplish related results.

About Experian

Experian is a global data and technology company that helps redefine lending, prevent fraud, simplify healthcare, and create marketing solutions using data, analytics, and software. We operate across various industries, including financial services, healthcare, automotive, and insurance. With a team of 22,500 people across 32 countries, our headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Diploma or higher in Economics, IT, Business Studies, Marketing, or related fields.
• Proficient in MS Office (Word, Excel, Outlook).
• Minimum of 2 years of relevant work experience.
• Resilient and able to thrive in complex environments.

Experian values diversity and offers a supportive work environment, recognized as a top workplace globally. We are committed to equal opportunity employment and accommodating employees with disabilities or special needs.