Customer Service Executive (Cantonese & Mandarin Speaker)

Shangri-la Hotels and Resorts Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group in Kuala Lumpur seeks a Customer Service Representative to handle customer inquiries and provide support in a multilingual environment. The ideal candidate should possess communication skills in Cantonese and preferably Mandarin and English. The role offers comprehensive training and a competitive salary package, fostering growth in a dynamic organization.

Benefits

Complimentary stay at any of our hotels worldwide

Paid training programs

Performance-based bonuses

Qualifications

• Ability to converse & write in Cantonese is required.
• Excellent spoken and written Mandarin & English is an added advantage.
• Preferably min 1 year experience in Contact Centre.

Responsibilities

• Handle emails, calls and support customer inquiries.
• Work in a multilingual sales-oriented service team.
• Meet or exceed performance standards.

Skills

Cantonese communication

Mandarin communication

English communication

Customer service

Teamwork

Education

Diploma/Degree in any discipline

Job description

Shangri-la Hotels and Resorts Group – Kuala Lumpur, Kuala Lumpur

Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

Receive industry-best training that will equip you with soft and technical skills for the role.

Gain confidence in meeting and exceeding the expectations of our global customers.

Get comfortable in handling emails and calls and potentially chats

Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries

The opportunity to work and grow in a diverse culture with a rewarding career

Gain personally and professionally through in-house Development Training

What are we looking for?

Ability to converse & write in Cantonese will be required to serve the respective markets and liaise with Cantonese-speaking clients and stakeholders. Excellent spoken and written Mandarin & English is an added advantage.

Pleasant personality with good communication skills

Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience

Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service

Computer literate and internet savvy.

Positive attitude and a team player with a passion in delivering World Class customer service.

Willing to work in a shift environment (24/7 operations)

Ability to work under pressure to meet or exceed set performance standards

Open to Malaysians only

We offer the following benefits:

A complimentary stay at any of our hotels worldwide.

5-day work week (shift-based)

Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.

Discretionary performance-based bonuses and incentives.

Paid training programs and opportunities for career development.

Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .